Terms of Service
Last updated: 22nd July 2025
Contact Information
BUTTERFLY REAL ESTATE LTD
22 Brooklands Ave
Rossendale BB4 4EU
United Kingdom
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Service Agreement Overview
These Terms of Service govern your use of Butterfly Real Estate's community-focused property services, including our website, consultations, property matching, and all related services. By engaging with our services, you agree to be bound by these terms.
Our services are designed to connect families with their perfect community homes through personalised matching, professional guidance, and ongoing support. These terms ensure a transparent and mutually beneficial relationship between you and our team.
Service Provider: Butterfly Real Estate Ltd, Company Registration: [Registration Number], 22 Brooklands Ave, Rossendale BB4 4EU
Service Usage Terms
1. Acceptable Use Policy
When using our services, you agree to:
- •Provide accurate and truthful information about your property requirements and financial circumstances
- •Treat our team members and recommended contacts with respect and professionalism
- •Use our services for legitimate property-seeking or investment purposes only
- •Comply with all applicable laws and regulations during property transactions
- •Respect the privacy and rights of property owners, landlords, and community members
2. Prohibited Activities
You may not use our services to:
- ✗Submit false or misleading information about your identity, finances, or requirements
- ✗Engage in discriminatory practices based on protected characteristics
- ✗Attempt to circumvent our processes or work directly with introduced contacts without disclosure
- ✗Use our service for commercial property sourcing without a commercial agreement
- ✗Interfere with or disrupt our website, systems, or service delivery
- ✗Share confidential information about other clients or properties
3. Service Access Requirements
Eligibility Requirements
- •Minimum age of 18 years
- •Legal capacity to enter contracts
- •Compliance with identification requirements
- •Genuine property seeking or investment intent
Fair Usage Guidelines
- •Reasonable use of consultation time
- •Timely responses to property opportunities
- •Advance notice for appointment changes
- •Constructive feedback and communication
Account and Access Management
4. Client Relationship Creation
A formal client relationship begins when:
- •You complete our initial consultation and requirements assessment
- •We mutually agree on service scope and fee structure
- •Required identification and verification documents are provided
- •Service agreement or engagement letter is signed
- •Any applicable initial fees or deposits are paid
5. Account Security and Responsibilities
Your Responsibilities
- •Maintain accurate contact information
- •Promptly notify us of changes in circumstances
- •Protect confidentiality of shared information
- •Comply with agreed communication protocols
Our Commitments
- •Secure storage of your personal information
- •Professional confidentiality at all times
- •Regular updates on service progress
- •Transparent communication about any issues
6. Account Termination Procedures
Termination by Client
You may terminate our services at any time by providing written notice. Termination effects:
- •Immediate cessation of new property searches
- •Completion of any in-progress viewings or negotiations
- •Final billing for services rendered up to termination date
- •Data retention according to our privacy policy
Termination by Butterfly Real Estate
We may terminate services in cases of:
- •Material breach of these terms
- •Inappropriate conduct towards team members or contacts
- •Failure to pay agreed fees after notice period
- •Discovery of false or misleading information
Service Availability and Limitations
7. Service Uptime and Maintenance
Website and Digital Services
- •We aim for 99% website uptime during business hours
- •Scheduled maintenance outside peak hours
- •48-hour advance notice for planned outages
- •Alternative contact methods during disruptions
Consultation Services
- •Business hours: Monday-Friday 9:00 AM - 6:00 PM
- •Weekend viewings by appointment
- •Emergency contact for urgent matters
- •Holiday schedule published in advance
8. Geographic Coverage and Restrictions
Primary Service Areas
We provide comprehensive services in:
- •Greater Manchester and surrounding areas
- •Lancashire, Cheshire, and parts of Yorkshire
- •Selected locations throughout Northern England
Extended Coverage
Limited services available across Great Britain through our partner network:
- •Referrals to trusted local partners
- •Remote consultation and guidance services
- •Additional fees may apply for extended coverage
9. Service Modifications and Updates
We continuously improve our services to better serve our clients:
Service Enhancements
- •New property matching technologies
- •Expanded community partnership network
- •Enhanced client communication tools
- •Additional service offerings
Change Notification
- •30-day notice for significant changes
- •Immediate notification for urgent updates
- •Opportunity to discuss impacts on your service
- •Grandfather existing agreements where appropriate
Intellectual Property Rights
10. Content Ownership and Rights
Our Intellectual Property
We own all rights to:
- •Butterfly Real Estate brand and logos
- •Website content, design, and functionality
- •Proprietary matching methodologies
- •Market analysis reports and documentation
- •Training materials and processes
Your Content Rights
You retain ownership of:
- •Personal information you provide
- •Feedback and testimonials you share
- •Photos or documents you submit
- •Property requirements and preferences
11. License Grants and Restrictions
License to Use Our Services
We grant you a limited, non-exclusive, non-transferable license to use our services for your personal property seeking purposes, subject to these terms.
License to Use Your Content
You grant us permission to use information you provide to deliver our services, improve our offerings, and create anonymised market insights.
12. Copyright and Trademark Protection
Respect for Intellectual Property
We respect intellectual property rights and expect the same from our clients:
- •Do not reproduce our materials without permission
- •Respect property owners' rights to imagery and descriptions
- •Report any suspected intellectual property violations
- •Use shared information only for intended purposes
Questions About Our Terms?
If you have any questions about these Terms of Service or need clarification about any aspect of our service agreement, please contact us. We're here to ensure you fully understand your rights and responsibilities as our valued client.
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