Terms and Conditions

Legal Agreement and Binding Nature

These Terms and Conditions constitute a legal agreement between you and Butterfly Real Estate Ltd. By engaging our services, accessing our website, or entering into any property-related arrangements through us, you acknowledge that you have read, understood, and agree to be bound by these terms.

This agreement complements our Terms of Service and Privacy Policy, creating a comprehensive framework for our professional relationship. These terms are legally binding and enforceable under English law.

Important Notice: If you do not agree with any part of these terms, you must not use our services or engage with Butterfly Real Estate in any capacity.

User Obligations and Legal Responsibilities

1. Conduct Requirements and Professional Standards

As a client of Butterfly Real Estate, you are legally obligated to:

Information Accuracy

•Provide truthful and complete information about your identity, financial circumstances, and property requirements
•Promptly disclose any material changes in your situation
•Verify the accuracy of all documentation you submit
•Correct any errors or omissions immediately upon discovery

Professional Conduct

•Treat all parties with respect, courtesy, and professionalism
•Maintain confidentiality of sensitive information shared by others
•Adhere to scheduled appointments and provide reasonable notice for changes
•Communicate in a timely and constructive manner

2. Prohibited Activities and Legal Restrictions

Strictly Prohibited Actions

The following activities are prohibited and may result in immediate termination of services and potential legal action:

✗Fraudulent Representation: Providing false identity documents, income statements, or other misleading information
✗Discrimination: Engaging in discriminatory practices based on race, religion, gender, disability, or other protected characteristics
✗Circumvention: Attempting to bypass our processes or work directly with introduced parties without disclosure
✗Harassment: Inappropriate behaviour towards our staff, partner contacts, or other clients
✗Unlawful Activity: Using our services for any illegal purpose or money laundering activities

3. Financial Obligations and Payment Terms

Payment Responsibilities

•Pay all agreed fees promptly according to payment terms
•Cover any bank charges or transaction fees
•Maintain adequate insurance coverage as advised
•Honour financial commitments to third parties we introduce

Default and Recovery

•Late payment charges may apply after 30 days
•Debt recovery costs will be charged to defaulting clients
•Services may be suspended pending payment resolution
•Legal action may be taken for significant defaults

4. Compliance with Laws and Regulations

You must comply with all applicable laws and regulations, including:

Property and Housing Laws

Adherence to all relevant property legislation, including landlord and tenant regulations, building standards, and planning permissions.

Financial Regulations

Compliance with anti-money laundering laws, tax obligations, and mortgage regulations as applicable to your circumstances.

Data Protection

Respect for privacy laws and protection of personal information of all parties involved in property transactions.

Liability Limitations and Warranty Disclaimers

5. Disclaimer of Warranties

Important Legal Notice

Our services are provided "as is" and "as available" without warranties of any kind, either express or implied. To the fullest extent permitted by law, Butterfly Real Estate disclaims all warranties, including but not limited to:

•Implied warranties of merchantability
•Fitness for a particular purpose
•Non-infringement of third-party rights
•Accuracy or completeness of information

•Uninterrupted or error-free service
•Specific property availability or outcomes
•Investment returns or property values
•Third-party performance or reliability

6. Limitation of Liability

Maximum Liability Cap

To the maximum extent permitted by law, Butterfly Real Estate's total liability to you for any and all claims arising from or related to our services shall not exceed the total amount of fees paid by you to us in the 12 months preceding the claim.

This limitation applies regardless of the legal theory on which the claim is based, including negligence, breach of contract, or any other cause of action.

Excluded Damages

We shall not be liable for:

•Indirect, incidental, or consequential damages
•Loss of profits, revenue, or business opportunities
•Loss of data or information
•Emotional distress or punitive damages
•Third-party actions or omissions

Professional Indemnity

We maintain professional indemnity insurance covering:

•Professional negligence claims up to £2,000,000
•Errors and omissions in service delivery
•Regulatory compliance failures
•Data protection breaches

7. Indemnification Obligations

Client Indemnification

You agree to indemnify, defend, and hold harmless Butterfly Real Estate, its directors, employees, and agents from any claims, damages, losses, or expenses arising from:

•Your breach of these terms and conditions
•Your violation of any law or regulation
•Your negligent or wrongful actions
•Disputes with third parties introduced through our services
•Misuse of information or services provided

8. Force Majeure Provisions

Neither party shall be liable for delays or failures in performance resulting from circumstances beyond reasonable control, including but not limited to:

Natural Events

• Floods, earthquakes, severe weather
• Pandemics or health emergencies
• Natural disasters

Government Actions

• Law changes or new regulations
• Government restrictions
• Court orders or injunctions

External Factors

• Technology failures
• Third-party service disruptions
• Market disruptions

Legal Information and Dispute Resolution

9. Governing Law and Jurisdiction

Applicable Law

These Terms and Conditions are governed by and construed in accordance with:

•The laws of England and Wales
•Relevant property and housing legislation
•Consumer protection regulations
•Data protection and privacy laws

Court Jurisdiction

Any legal proceedings shall be subject to the exclusive jurisdiction of:

•The Courts of England and Wales
•County Court for claims under £100,000
•High Court for higher value claims
•Relevant property tribunals where applicable

10. Dispute Resolution Procedures

Step 1: Direct Resolution

We encourage direct communication to resolve disputes quickly and amicably. Contact our client services team with any concerns for prompt attention and resolution.

Step 2: Formal Complaint Process

If direct resolution fails, submit a formal written complaint. We will investigate thoroughly and respond within 14 working days with our findings and proposed resolution.

Step 3: Independent Mediation

For unresolved disputes, we may agree to independent mediation through recognised property ombudsman services or professional mediation providers.

Step 4: Legal Proceedings

As a last resort, either party may commence legal proceedings in accordance with the jurisdiction clauses outlined above.

11. Severability and Enforceability

If any provision of these Terms and Conditions is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such provision shall be modified or eliminated to the minimum extent necessary to make these terms enforceable.

The invalidity of any provision shall not affect the validity or enforceability of any other provision, and the remaining terms shall continue in full force and effect.

12. Amendment and Modification Policy

Terms Updates

•30-day advance notice for material changes
•Email notification to active clients
•Website publication of updated terms
•Opportunity to terminate before changes take effect

Client Rights

•Right to review all proposed changes
•Right to object to unfavorable modifications
•Right to terminate without penalty
•Grandfathering of existing agreements where possible

Legal Questions and Concerns

If you have any questions about these Terms and Conditions, need clarification about your legal rights and obligations, or wish to discuss any aspect of this agreement, please contact us. Our team can provide guidance and connect you with appropriate legal resources if needed.

Contact Legal Team

For independent legal advice, please consult with a qualified solicitor.

Contact Information